Frequently Asked Questions
1. About Our Accessories
Do you offer customizable accessories?
Yes! Some of our jewelry and handbags can be personalized. Check individual product pages for customization options.
Are your watches water-resistant?
Yes! Our watches come with varying degrees of water resistance. Please check the product description for details.
2. Orders & Payments
Can I add items to my order after placing it?
Unfortunately, we are unable to modify orders once they have been confirmed. You’ll need to place a new order.
Do you offer installment payments?
Yes! We accept installment payments via Klarna, Afterpay, and PayPal Credit.
3. Shipping & Tracking
What happens if my package is lost?
If your package is lost in transit, please contact us at [email protected], and we’ll assist you in resolving the issue.
Do you offer carbon-neutral shipping?
Yes! We are committed to sustainability and offer carbon-neutral shipping on all orders.
4. Returns & Refunds
Can I return a gift?
Yes, gifts can be returned for store credit if they meet our return policy conditions.
How do I check my refund status?
Once we receive your return, you’ll receive a confirmation email with an update on your refund processing time.
5. Care Instructions
How should I clean my handbags?
Wipe with a damp cloth and use a leather conditioner for genuine leather bags.
Can I wash my scarves in the washing machine?
It depends on the material. Silk and wool scarves should be hand-washed or dry cleaned.
6. Need More Help?
For additional questions, contact us at [email protected], and we’ll assist you!